Job Description

Customer Service Representative (Hybrid / Remote after training)
Fall River, MA - Two weeks in-house training, then primarily remote
Full-Time | Great Team | Monthly In-Office Collaboration | Shift 11:30 AM to 8:00 PM

About the Role

Are you someone who loves helping others and finding solutions? Do you take pride in providing great customer experiences? If so, we'd love to have you join our team as a Customer Service Representative!

This position starts with a two-week, in-house training program to set you up for success. Once training is complete, you'll enjoy the flexibility of working primarily from home , with one in-office day each month for team collaboration, connection, and continued training.

What You'll Do

As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers rely on. You'll help customers place orders, answer questions, resolve issues, and make sure every interaction ends with a smile.

Your day will include:

• Providing outstanding customer service by phone, online chat, and email
• Listening carefully to customers, identifying needs, and finding the right solutions
• ⚙ Processing orders accurately and efficiently
• Resolving issues quickly and following up to ensure complete satisfaction
• Recognizing opportunities to share new products or services
• Keeping customer information accurate and up to date
• Meeting or exceeding performance goals
• Collaborating with your team and other departments to deliver the best experience possible

What You'll Bring

• Strong communication skills - you're clear, friendly, and professional
• Great attention to detail and solid math skills
• Ability to multitask and stay organized in a fast-paced environment
• A positive attitude and genuine desire to help others
• Team spirit and willingness to collaborate
• Familiarity with CRM systems and basic computer skills
• Must be able to read, write, and speak English fluently

Your Background

• High School Diploma or equivalent required
• 2+ years of customer service experience (phone, chat, or email)

Why You'll Love Working Here

• Paid, hands-on training to set you up for success
• Work-from-home flexibility after training
• Monthly in-office collaboration and connection days
• Supportive team environment and opportunities to grow your career
• A company that values teamwork, initiative, and positive energy

If you're looking for a role where you can make a real impact while enjoying work-life balance - we want to hear from you!

Apply today and take the next step toward joining a team that truly values great people and great service.

Job Tags

Full time, Work at office, Remote work, Work from home, Shift work,

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