Job Description
Description:
The Trainer works as a contributing member to the overall store operations to help ensure client training needs are supported, employee job training needs are supported and serves as quality assurance for internal operations. This is a visible position, which interacts with many levels of the organization across multiple functions.
Essential Duties and Responsibilities
The following is a list of general job responsibilities for the Trainer position. This list is not all-inclusive and may be broadened or changed to meet changing business needs.
· One-on-one obedience training for daycare and boarding dogs
· Obedience training in a class setting
· Evaluation of potential new dogs to daycare
· Training and re-training of new and tenured staff on appropriate handling skills
· Ongoing quality assurance of dog handling operations
· Marketing to attract new clients
· Email and phone correspondence with clients for scheduling and follow up training recaps
· Ensure client needs are being met and ensure satisfaction of services through effective communication
· Ensure staff needs are being met through high quality department trainings
Experience/Education/Certifications
· Applicants MUST have trainer certification and/or at least 2 years of previous professional training experience
Required Skills and Abilities
· Effective communication skills are critical to this role
· Strong time management skills
· Strong client relations skills
· Well-developed problem solving skills
· Basic computer skills (Word, Excel)
· Ability to lift at least 45 lbs.
Behaviors
· Leads by example and exemplifies the DDL Core Values in actions and behaviors
· Inspires others through his/her professionalism and work integrity
· Responds creatively to “continuous change” and steady growth environment
· Solutions-oriented team player
· High level of confidentiality and discretion
· Seeks out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position
· Regular and predictable attendance is an essential function of this position
· Participates in the building and maintaining of a positive and healthy organizational
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