Job Description

Job Description

Job Description

Salary: Hourly + Gratuity

Job Summary:

The Electric Hospitality Event Captain is responsible for leading event staff, overseeing flawless execution, and upholding high service standards while exuding EH company values. Serving as the primary day-of contact for the client, this role manages all front-of-house (FOH) operations and collaborates closely with the Event Sales Manager, Event Operations Manager, Event Chefs, and venue staff to ensure an exceptional guest experience.

Key Responsibilities:

• Event Preparation & Coordination:
• Conduct a pre-shift briefing with the Event Sales and Operations Managers to discuss role allocations and event expectations.
• Review the Banquet Event Order (BEO) to understand event details, including menu, guest count, timeline, and floor plan.
• Arrive two hours before the event starts time in uniform and ready to lead the team.
• Organize and run a pre-shift meeting with event staff, covering client details, guest count, menu, and service responsibilities.
• Coordinate with Event Chefs and the on-site team to ensure alignment between front-of-house (FOH) and back-of-house (BOH) teams.
• Oversee event space setup following Event Set-Up Guides and timeline requirements.
  

Event Execution:

• Greet guests and provide a welcoming experience.
• Address guest inquiries regarding the menu, including dietary restrictions.
• Oversee food stations, ensuring timely replenishment and adherence to food safety standards.
• Maintain a clean and orderly event space by monitoring tables, clearing plates, and responding to spills or incidents promptly.
• Manage event timing, ensuring food stations are cleared according to the planned
  schedule.
  

Post-Event Responsibilities:

• Assign and oversee closing tasks for event staff.
• Supervise event breakdown, returning equipment to their original placement.
• Ensure all plates, utensils, and serving dishes are cleaned, polished, and stored correctly.
• Verify all coolers and hot boxes are emptied and loaded for commissary return.
• Bag and organize trash in a designated area.
• Conduct a final venue walkthrough to confirm all equipment is properly stored.
• Release event staff, making sure they are clocking out.
  

Feedback & Reporting:

Provide detailed post-event feedback to the Event Manager via Slack, including:

• Successes and positive takeaways.
• Areas for improvement.
• Challenges encountered.
• Additional observations or suggestions.
• Close out the event check-in in Toast and TripleSeat, making sure all final payment is processed.
• Clock out at the end of the shift.

Qualifications & Requirements:

• Experience in event management, guest service, and/or hospitality leadership.
• Strong operations, organizational, problem-solving, and multitasking skills.
• Ability to lead a team and ensure smooth event execution.
• Excellent communication skills and customer service orientation.
• Knowledge of food safety and handling best practices.
• Requires standing, walking, and lifting event-related equipment (Up to 50lbs).
• Must be available to work flexible hours, including evenings, weekends, and holidays.

Office Hours Focus and Additional Responsibilities:

• Attend weekly BEO meetings with the Events Chef and Event Sales Manager to review upcoming functions.
• Participate in client walk-throughs and or client menu tastings alongside the Event Sales Manager.
• Assisting the Sales Manager with client communication, including emails and
  event-related questions.
• Managing inventory needs (such as linens, parking validations, cups, beverages, and specialty items) by communicating requirements to the Event Operations Manager and Events Chef.
• Scheduling vendors, cleaners, and elevator access through building engineers to ensure seamless event operations.
• Creation of event-specific materials, including custom menu signs.
• Coordinating occasional spirit deliveries for events.

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