Help desk analyst Job at Paradigm Infotech, Edison, NJ

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  • Paradigm Infotech
  • Edison, NJ

Job Description

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Job Description

Location: Edison, NJ

Skillsets Required:
- Experience with BI tools in a Customer Care or Helpdesk environment
- Working with various TMS tools
- Data Analysis experience in discussing reporting requirements and creating reports
- Experience with Zendesk / Good Data is useful
- Proficient in MS Excel, creating reports, working with pivots and macros
- Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required

Experience Level:
- 5 + years
- 2 - 3 years in a Customer Care / Helpdesk environment

Duration: 6 months
Start date: ASAP

Qualifications

Note: The qualifications are identical to the skillsets required in the job description.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Job Tags

Immediate start,

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