Job Summary
The IT Support Specialist is responsible for providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering exceptional customer service to internal and external stakeholders.
Key Responsibilities
•\tRespond to help desk tickets and provide timely technical support for hardware, software, and network issues.
•\tInstall, configure, and maintain computer systems, peripherals, and software applications.
•\tPerform routine system updates, patches, and security checks.
•\tTroubleshoot and resolve issues related to operating systems (Windows, macOS, Linux) and common applications.
•\tAssist with network connectivity problems, including LAN, Wi-Fi, and VPN configurations.
•\tMaintain IT asset inventory and ensure proper documentation of equipment and licenses.
•\tSupport remote users and provide guidance on IT best practices.
•\tCollaborate with other IT team members to escalate and resolve complex technical problems.
•\tEnsure compliance with organizational IT policies and security standards.
•\tCreate and maintain knowledge base articles for common issues and solutions.
Qualifications
Education:
•\tHigh School Diploma or equivalent (required)
•\tAssociate or Bachelor’s Degree in Information Technology, Computer Science, or related field (preferred)
•\tRelevant certifications such as:
•\tCompTIA A+ (required or strongly preferred)
•\tCompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation (preferred)
Experience:
•\t1–2 years of experience in IT support, help desk, or technical troubleshooting roles
•\tHands-on experience with operating systems (Windows, macOS, Linux)
•\tCommon productivity software (Microsoft Office Suite, email clients)
•\tBasic networking concepts (TCP/IP, DNS, DHCP)
•\tFamiliarity with ticketing systems (e.g., ServiceNow, Jira) and remote support tools
Skills:
•\tStrong problem-solving and analytical abilities
•\tExcellent communication and customer service skills
•\tAbility to work independently and as part of a team
•\tBasic understanding of cybersecurity best practices
Preferred Competencies
•\tAbility to manage multiple tasks and prioritize effectively
•\tStrong attention to detail and documentation skills
•\tAdaptability to new technologies and willingness to learn
Work Environment
•\tStandard business hours with occasional after-hours support for critical issues
•\tOffice-based with remote support
•\tAbility to travel domestically
•\tAbility to lift/move equipment up to 25–40 lbs; occasional travel to sites or data centers.
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