Job Description

#WeAreONEOK Fortune 500 Company. 100+ Years in Business. Leading Midstream Service Provider. Safety First. Sustainable Operations. Environmentally Responsible. Employee Focused.

The Manager Internal Communications is passionate about developing communications solutions that inform, engage and connect ONEOK's 6,000-plus employees. This leader is a strong communicator and strategic thought partner who will be responsible for the development and execution of multichannel corporate communications strategies and project management. The role will effectively utilize data, communications best practices and established brand guidelines to inspire employees and strengthen employee engagement at ONEOK. The position requires a commitment to partnership and success in collaboration, both with Corporate Communications peers and internal business audiences. Experience with multichannel communications projects and knowledge of Human Resources (HR) programming and initiatives is strongly preferred. The ideal candidate has 10-plus years of experience in corporate communications and brand management with significant experience in internal/employee communications and working with HR teams, as well as experience within large organizations that have diverse populations and a high level of transformational change. This is a hybrid position that will be based in Tulsa, Oklahoma.

Key Responsibilities:

• Partner with HR to develop and execute strategic communications plans that support ONEOK's business objectives and HR programs (i.e., benefits, talent management, leadership development, inclusion and diversity, etc.). Importantly, these communications should drive business objectives while helping employees feel informed, inspired and connected, increasing employee engagement and retention and enhancing ONEOK's reputation as a top workplace.
• Sit alongside HR leadership as a member of the HR leadership team, utilizing leadership presence and ability to effectively interface with and provide counsel to more senior partners.
• Build and maintain relationships with the HR organization, understanding their needs and serving as a trusted strategic advisor and liaison on behalf of Corporate Communications. Conduct regular check-in meetings and manage requests from HR partners, determining best ways to meet organization goals, communicate with clarity and purpose and optimize timelines that maximize companywide communications impact.
• Identify, enhance and execute data-informed communications tactics to reach over 6,000 employees across multiple states, in both corporate and field positions. This includes writing and editing effective communications, including intranet stories, email newsletters, presentations, signage, video content, web copy, brochures and mailers, creating inspirational, influential and informational communications that are clear, concise and aligned with company brand and goals.
• Utilize analytics and employee feedback to share communications campaign results and adapt strategies for future campaign success.
• Collaborate well with third-party agency partners on multistep communications campaigns to deliver results that meet high standards of Corporate Communications and ONEOK.
• Present communications strategies to peers, partners and leadership to gain buy-in and project support.
• Provide strategic counsel during cross-functional team discussions and provide regular progress updates to Corporate Communications.
• Coordinate with Corporate Communications team members to maintain editorial calendar and other planning tools, ensuring communications deadlines and initiatives are aligned.
• Balance regular communications efforts with long-term team strategies.
• Provide guidance and coaching to colleagues on the Internal Communications team.
• Possess a knowledge of AP Stylebook and proficiency with Microsoft Office, including SharePoint, Word, PowerPoint, etc.

Key Competencies and Expectations:

• Strategic Thinking: A collaborative, proactive approach to problem-solving and relationship-building with the ability to think ahead, anticipate challenges and propose innovative solutions.
• Leadership Presence: Strong executive presence and confidence to collaborate with colleagues at all levels of the business; ability to influence and lead cross-functional teams, while serving as a trusted advisor to HR, Corporate Communications and ONEOK leadership.
• Communication Skills: Excellent written, verbal and presentation skills, with a focus on clarity and impact. Possess the ability to communicate complex concepts to a diverse audience in a clear manner; experience producing content for internal audiences to include superior writing, editing, storytelling, speaking and presentation skills.
• Collaboration and Business-Savvy: Strong interpersonal skills that enable effective collaboration with multiple stakeholders, management of agency partners and ability to secure buy-in through multiple layers of approvals.
• Reliability and Trust: Proven ability to represent the Corporate Communications function, with a bias toward action and always acting with integrity.
• Attention to Detail: Meticulous attention to grammar, brand compliance and quality assurance. Keen understanding of mitigating risks and navigating influences.
• Agility and Adaptability: Ability to thrive in a fast-paced environment, manage ambiguity and pivot as priorities change to achieve outcomes.
• Project Management Skills: Strong project management skills with the ability to manage multiple priorities in a fast-paced environment, ensuring all deliverables are completed on time and to a standard of excellence.
• Analytical Skills and Reporting: Ability to utilize data and analytics in decision-making and provide proactive performance updates.
• Problem Solving: Commitment to identifying potential roadblocks and developing ways to mitigate, as well as keeping leadership informed of progress in responding to issues quickly and effectively.
• Knowledge and Awareness: Commitment to continuous learning of industry and communications best practices, developments and trends.

Job Profile Summary: Develops and implements internal and external communications activities and/or programs; manages media relations.

Essential Functions and Responsibilities:

• Plan, organize, direct dissemination and post-issuance analysis of corporate and organizational information to company stakeholders through written reports, formal and informal presentations, background conversations and interviews with media, advertisements and correspondence; ensure legal compliance
• Direct development of communications plans and campaigns that may include video, graphic design and multichannel communications; media pitches; intranet, social media and website content; reports; publications and advertising to reach targeted audiences (customers, employees, legislators, shareholders, community members, news media and/or investors) and ensure most effective use of company resources; evaluate plan success using available data
• Oversee response and/or respond to inquiries from stakeholders, including media representatives, trade partners, legislators, employees, community members, shareholders and others concerning company activities
• Provide information and assistance to executive management, employees, news media and others including, but not limited to:
• Communications guidelines and training
• Preparation of speeches, messaging, talking points, media responses or special programs
• Communications and marketing strategies
• Dissemination of company information
• Graphic standards
• Branding campaigns
• Communications data analysis
• Social media content creation

Education:

• Bachelor's Degree in communications, journalism, marketing or related field plus the following job-related experience

Work Experience:

• Experience developing communications and strategies to enhance company's reputation relative to its customers, employees, shareholders, news media, community members and/or investors
• Experience and/or training related to:
• Public speaking/interpersonal communication skills
• Organizational structure and system operations
• Communicating through use of various mediums (print, digital, web, video, graphics, etc.) using strong written and verbal skills
• Industry trends
• Data monitoring, analysis and reporting
• Supervisory and management skills
• Experience researching, developing and making presentations
• Experience working with company leadership at all levels to advise on communications approaches to accomplish business goals
• Experience providing unrehearsed responses to inquiries from various internal and external groups and individuals
• Experience reviewing, analyzing and interpreting company policies and procedures, governmental regulations, shareholder and investor materials, financial data, legal documents, proposals, publications and journals
• Experience researching, preparing and composing reports, recommendations, publications, scripts, budgets, handouts, speeches, multi-media presentations, talking points, messaging, responses to media and correspondence
• Experience training, directing and/or supervising; knowledge of personnel policies and procedures
• Experience interacting, advising and communicating effectively
• Experience leading and collaborating with third-party consultants to accomplish goals while staying within budget
• Experience developing information, conducting meetings, making formal presentations and speeches from prepared text and speaking extemporaneously
• Experience in use and function of office equipment including computers and applicable software

Knowledge, Skills and Abilities:

• Ability to: communicate

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