Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Overview
The Office Manager serves as the central hub for all administrative, operational, and cultural functions across the company. This is not a front-desk or single-location role it is a multi-dimensional leadership position responsible for ensuring consistent, high-quality office operations, administrative processes, HR onboarding, insurance compliance, vendor coordination, and cross-functional support company-wide.
You will be accountable for supporting all departments through administrative excellence, keeping operations running efficiently across multiple offices, teams, and systems. This role requires a proactive, resourceful individual with a deep sense of ownership, a sharp eye for detail, and a strong alignment with the company's core values.
Responsibilities
Oversee daily operational needs across all our offices, with a home base in Gardena, CA.
Serve as the central point of contact for all office systems, supply management, logistics, vendor communication, and physical environment maintenance across the business.
Maintain company-wide standard operating procedures (SOPs) for administrative functions, office operations, and workplace protocols.
Ensure consistent standards for cleanliness, organization, seasonal presentation, and resource accessibility in all workspaces.
Lead onboarding logistics across the business: equipment setup, desk assignments, access credentials, welcome kits, and internal announcements.
Coordinate all internal communications around new hires, celebrations, milestones, and culture programming.
Manage the execution of newsletters, team events, and recognition programs across departments and office locations.
Ensure a cohesive workplace experience that reflects our identity and values.
Own the tracking and verification of vendor, tenant, and property insurance certificates across our portfolio.
Communicate requirements, manage renewal schedules, and address discrepancies to ensure compliance.
Maintain a centralized, organized insurance database, accessible for audits and operations team reference.
Coordinate directly with property management and operations to resolve insurance-related tasks and enforce standards.
Oversee the intake and accurate processing of all company mail, invoices, credits, and bills for entry into AppFolio.
Assist with tenant communications and financial support around payments, delinquencies, or reconciliations.
Ensure timely delivery of reports and accurate documentation management.
Handle operational errands including mail runs, bank deposits, and office logistics as needed.
Manage relationships with building management, IT service providers, security vendors, internet/phone vendors, and office supply contractors across offices.
Maintain functionality and consistency of all operational technology: printers, phones, copiers, scanners, security systems, and internet.
Ensure that all internal office systems support team efficiency and uptime.
Skills & Competencies
Advanced-Level Organization: Ability to manage and standardize administrative systems across a growing company.
Operational Leadership: A proactive approach to identifying process gaps, solving problems, and building systems.
Cross-Functional Communication: Ability to professionally engage with executives, staff, vendors, and tenants across roles and departments.
Tech Proficiency: Comfortable with software such as AppFolio, Microsoft Office, QuickBooks, and learning/implementing new tech tools.
Detail-Oriented Execution: Impeccable attention to task accuracy, document quality, and timely follow-through.
People-First Mindset: Approaches internal support and onboarding with hospitality, empathy, and care.
Adaptability: Thrives in dynamic environments, can pivot quickly, and handles competing priorities with confidence.
Core Values Alignment:
Equity for All: Promotes fairness, inclusivity, and dignity in all interactions.
Customer First: Approaches every situation with a service mindset and long-term relationship focus.
Growth & Innovation: Actively seeks new ideas, feedback, and continuous learning opportunitiesespecially in the use of emerging technologies like AI to improve service delivery and team performance.
Required Qualifications
2+ years of administrative, operations, or office management experience across multiple teams or departments.
Proficiency in Microsoft Office Suite, QuickBooks, and AppFolio (or similar systems).
Valid CA Drivers License and reliable transportation for offsite office support.
Ability to sit, stand, move, lift, and perform typical office-related physical functions.
Preferred Qualifications:
Experience supporting real estate, property management, or multi-location businesses.
Familiarity with insurance documentation, AP processes, and facilities coordination.
Experience leading onboarding processes or managing internal culture and recognition programs.
What are we looking for:
Were looking for a systems thinker with a heart for servicesomeone who thrives on making things work smoothly behind the scenes, who can hold the operational fabric of a company together, and who cares about people as much as processes. You will do well in this role if you:
Think three steps ahead and proactively solve problems before they escalate.
Are energized by checklists, deadlines, and well-run systems.
Are comfortable supporting executives while managing everyday details.
Want to make a meaningful impact across teams and functions.
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