Get AI-powered advice on this job and more exclusive features. Job Scope: The Senior Fashion Advisor is responsible for contributing to the store sales by providing remarkable and memorable service to all clients and maintaining merchandising standards. Main Duties & Responsibilities Customer Service Promote high customer service standards throughout the shopping experience Attend to customer needs Actively seek inputs from customers and efficiently address complaints to reinforce service standards Gather information and organize records on customer preferences and buying behavior and provide proper feedback and tendencies. Update clients on upcoming events Provide support in VIP events and ensure proper follow-up with clients as needed Inform clients about policies and procedures to ensure transparency, including but not limited to refund and exchange policies Meet and maximize cross-selling & up-selling sales targets Adhere to the standards of operations Support the manager in achieving the Boutique’s goals Ensure security procedures for merchandise are observed at all stages in the sales process Ensure proper replenishment of merchandise, display, and visual merchandising standards to maintain the brand’s image Process accurately and efficiently cash register operations from opening to close and protect company assets Support in efficient cost allocation by optimally using Boutique products and not exceeding availability Position Requirements Education Background: High School Diploma or equivalent. Five to eight years of experience in the high-end retail fashion industry Bridal and evening wear background a must. Team-oriented, strong work ethic, high energy level Strong communication and negotiation skills High customer centricity Team-oriented with proper conflict management skills Seniority level Mid-Senior level Employment type Full-time Job function Retail Luxury Goods and Jewelry #J-18808-Ljbffr ELIE SAAB
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