Job Description

Sr. Event Technical Lead, Audio Visual - The Ritz Carlton Join to apply for the Sr. Event Technical Lead, Audio Visual - The Ritz Carlton role at Encore Position Overview The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Director of Operations or DET. Key Job Responsibilities Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. Troubleshoots technical issues and resolves problems quickly as they arise. Complies with all company security and safety measures. Ensures equipment is secure from theft and/or damage when in use. Customer Service Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Collaborates with internal teams on event solutions pre-event and during the event to ensure the best possible customer satisfaction. Understands and fosters the hotel/client relationship. Training/Staff Development Creates an atmosphere that fosters the development of technical and leadership skills in other employees. Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed. Event Supervision Performs advanced work (pre/during/post event) with the operations team members. Supervises and directs other technicians during an event. Equipment Maintenance Assists team with proper security, storage, transportation, and maintenance of equipment. Performs inventory and forecasting of equipment needs. Job Qualifications Bachelor’s Degree is preferred. 2+ years of field experience in the specialty area is required. 2-3 years of customer service or hospitality experience is preferred. Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date. Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management. Strong customer, client and coworker interface experience and abilities. A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirements may need to be met if applicable. Must be able to lift 50 lbs. Competencies Deliver World Class Service: Hospitality; Ownership Do The Right Thing: Demonstrates Self-Awareness Drive Results: Ensures Accountability See The Big Picture: Decision Quality; Manages Complexity Value People: Collaborates Note: The above competency information refers to Encore’s Competency Based Talent Management. For more information, refer to the Competency Based Talent Management page on Encore Connect. Physical & Work Environment Team members must meet the physical demands outlined to perform essential job functions. Reasonable accommodations may be made. Work is in hotel/convention center and warehouse environments with potential exposure to outdoor temperatures, dirt, sand, and/or dust. Conditions range from moderately quiet to noisy, with irregular hours and on-call status including days, evenings, weekends and holidays. Use of high-end audio-visual equipment and electrical components; potential heights via lifts and ladders. Appearance guidelines apply per Encore and location. Compensation Hourly Pay Range: $21.91 - $26.84. Final compensation is based on qualifications, location, travel, and experience. Some roles may be eligible for overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Details are available on the benefits options page. We are committed to inclusivity and belonging. #J-18808-Ljbffr Encore

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